Platforms

Each platform offers a fixed set of tools. Dangerous tools wait for an approval or an armed connection; see Getting started.

Twilio

Credentials. Your Account SID (starts with AC, under Account info in the Twilio Console), and a Standard API key made for DylrDev alone: its SID (starts with SK) and secret. Revoking that key in Twilio cuts DylrDev off.

Tool What it does
list_phone_numbers The account’s numbers and where their calls go
list_flows Studio flows (IVRs and routing)
get_flow One Studio flow’s full definition
list_workspaces TaskRouter workspaces
list_task_queues A workspace’s task queues
list_workers A workspace’s workers and their activity
create_task_queue Adds a task queue
delete_task_queue Deletes a task queue. Dangerous

Five9

Credentials. A Five9 user made for DylrDev alone (never a person’s login) with access to the Configuration Web Services, its password, and the data center your domain is in (US, CA, UK, or EU).

Tool What it does
list_campaigns Campaigns, their type, and whether they’re running
list_lists Dialing lists and their sizes
list_skills Skills
list_users Users and whether each is active
add_record_to_list Adds a record to a dialing list
control_campaign Starts, stops, or force-stops a campaign. Dangerous
remove_record_from_list Removes matching records from a dialing list. Dangerous